qooapp Platform Privacy Notice

This page describes what we collect when you use qooapp and how we keep that data protected. We believe transparency about your personal information is fundamental to building trust. Whether you're accessing our platform on Android, browsing through iOS Safari, or logging in from a desktop, we apply the same privacy principles across all devices.

Our privacy practice is built on a simple foundation: we collect only the data we need to operate our service, verify your identity, process payments, and comply with applicable laws. We do not sell your information to third parties, and we do not share it beyond what is necessary to deliver the services you've requested on qooapp.

Our services are available only where local law permits. Users are responsible for verifying that their access and use of qooapp comply with the laws of their own jurisdiction.

What We Collect on qooapp

When you create an account on qooapp, we collect your email address, phone number, full name, and date of birth. We ask for this information so we can identify you, keep your account secure, and meet legal requirements for account verification. Your phone number is also used to send you service notifications—for example, alerts when you've initiated a withdrawal or when we notice unusual activity on your account.

For payment processing, we collect details related to your chosen payment method. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we record the transaction ID and timestamp. For bank transfers (e-wallet, mobile banking, local payment, online payment) and e-wallet, we retain the reference number and confirmation status. We do not store your card numbers or banking passwords; those are handled directly by our payment processors, not by qooapp.

We also collect device and browser information when you access qooapp—your IP address, device type, operating system, and browser identifier. This helps us detect fraud, prevent account takeovers, and understand which platforms (Android, iOS, or desktop) our users prefer. On Android, if you install our mobile app, we may collect app-specific data such as app version and installation timestamp. On iOS, when you access qooapp through Safari or a web wrapper, we collect similar browser data but no app-specific identifiers.

Know Your Customer (KYC)

Identity verification data—name, date of birth, ID card number—required to comply with anti-money-laundering rules.

Gameplay logs

Records of your bets, winnings, and losses on football markets, live-dealer tables, slots, and esports—kept for account settlement and dispute resolution.

Support interactions

Messages, chat logs, and email threads when you contact our customer support team—retained to resolve your issue and improve our service.

How We Use Your Data on qooapp

We use your personal information for five main purposes. First, to provide and operate qooapp—creating your account, logging you in, processing your bets on Liga 1 or Piala AFF matches, settling live-dealer roulette and baccarat rounds, and managing your slot gameplay. Second, to process payments: when you deposit via mobile banking or withdraw to your local payment wallet, we share only the minimum data needed with our payment partner to complete the transaction.

Third, we use your data for legal and regulatory compliance. We verify your identity, check for money-laundering risk, and keep records to satisfy anti-fraud obligations and local gaming regulations. Fourth, we use aggregated and anonymized data to improve qooapp—understanding which game categories (Mobile Legends, Free Fire, PUBG Mobile esports markets) attract the most users, or which payment methods are most popular in Jakarta, Surabaya, or Bandung.

Fifth, we communicate with you about your account. We send transactional emails (deposit confirmations, withdrawal status), service notifications (maintenance windows), and, with your consent, promotional updates about new tournaments or live-dealer promotions around Idul Fitri or Idul Adha. You can opt out of promotional emails at any time through your account settings on qooapp.

Third-Party Processors and Data Sharing

We work with trusted third parties to deliver qooapp. Our payment processors (handling online payment, e-wallet, mobile banking, local payment, online payment, and bank transfers) receive only your transaction details—no passwords, no full account history. Our cloud-hosting provider stores our servers, which may sit outside your jurisdiction; however, we use encryption and access controls to protect your data in transit and at rest.

We do not share your personal information with affiliate marketers, data brokers, or other external platforms. The only exceptions are legally mandated disclosures—for example, if law enforcement requests your data with a valid warrant, or if we are required by regulation to report suspicious activity to a financial intelligence unit.

You have the right to request which third parties have access to your data, and we will provide a clear list within a reasonable timeframe. Contact our support team via the FAQ or About us page for details.

Your Rights and Choices on qooapp

You have the right to access, correct, and request deletion of your personal data held by qooapp. If you believe your email address or phone number is incorrect, you can update it through your account settings. If you wish to download a copy of all data we hold about you, or to request deletion of your account and associated records, contact our support team—we will respond within thirty days.

You can control communication preferences through your account on qooapp. Opt out of promotional emails, disable push notifications on your Android device, or limit SMS alerts. These preferences apply across all your access points—mobile app, browser, and desktop.

Note that deletion of your account does not erase records we are legally required to keep—for example, transaction logs for anti-money-laundering compliance or dispute records. Those records are retained separately and are not accessible to our customer-service team.

Cookies and Similar Technologies on qooapp

We use cookies and local storage to improve your experience on qooapp. Essential cookies keep you logged in, remember your language preference, and protect against fraud. Analytics cookies help us understand how you navigate our platform—which game categories you browse, how long you spend on live-dealer tables, and which payment methods you prefer. We do not use third-party tracking cookies to follow you across the internet.

You can manage cookie settings through your browser. Disabling non-essential cookies will not prevent qooapp from functioning, but some features (such as remembering your preferred language or bet-slip history) may not work as smoothly. If you have questions about our cookie use, visit our Privacy policy or contact support.

Contact Us About Privacy

If you have questions about how we handle your data on qooapp, or if you wish to exercise your privacy rights, contact our support team. You can reach us through the FAQ page, or send an email to the address listed on our About us page. We aim to respond to all privacy enquiries within fourteen days.

This privacy notice was last updated in May 2026. We may revise it from time to time to reflect changes in our practice or in applicable law. When we make material changes, we will notify you via email or through a prominent notice on qooapp.